Help and Information, everything you’ll need to know about booking one of our holiday cottages
Thank you for visiting our website. We want you to enjoy the very best holiday experience with Coastal Holidays, from the way we deal with your initial booking to when we hope you’ll return to holiday with us time and time again. Below we have compiled a comprehensive list of answers to the most frequently asked questions:-
Are there any additional charges?
How much deposit do I need to pay?
When is my balance due?
How can I pay?
We offer a number of online payment methods, such as debit/credit card, internet bank transfer, or Paypal. We also accept payment by debit/credit card over the phone. Cheques, made payable to Coastal Holidays are acceptable and should be posted to Plas Lon Las, Brynsiencyn, Anglesey. LL61 6TQ
What is the Security Deposit for?
On behalf of the homeowner we reserve the right to charge guests the cost of rectifying damage, caused by the accidental, deliberate, negligent or reckless act of the guest to the property or structure. This will be done by Pre-authorising a credit card. A Pre-authorisation is a temporary hold of a specific amount of the available balance on a credit card. The Pre-authorisation is not a charge and no funds will be debited from your account.
Can my holiday start on a day other than the designated changeover day?
It may be possible to book a holiday on a start day other than the designated changeover day out of peak times subject to agreement with the property owner, just give us a call and we will be happy to ask the owner. Please be aware that as prices are based on Saturday changeover, any weeks that cross over price bands would be charged at the higher price. Alternative changeover days will be unlikely in peak times such as school holidays as they would in effect split two different weeks.
What are the standard arrival and departure times in Coastal Holidays’ properties?
How do I collect keys to the property?
When do I receive any arrival information and directions?
Are utilities included in the cost?
Do all properties have heating?
Are bed linen and towels included?
Do you supply travel cots and/or highchairs?
Can I move my booking to another property date?
What do I do if I encounter any problems on during my stay?
How do I make a complaint?
In the unlikely event that you are not happy with your holiday please contact Coastal Holidays on 01248 430190, or please e-mail us on email@example.com Although we do not own the properties, we will endeavour to resolve any issues you may have with the owner as soon as possible. See our Terms and Conditions for more details.